> ## Documentation Index
> Fetch the complete documentation index at: https://hbomax-helpcenter.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Can't Sign In to HBO Max on Your TV? Try These Solutions

> Troubleshoot HBO Max TV sign-in problems: forgotten passwords, wrong account email, missing one-time code emails, Apple subscriptions, and app issues.

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If you can't sign in to HBO Max on your TV, try signing in without your password by requesting a one-time code. Most sign-in problems come from a forgotten password or using a different email than the one on your account.

## Sign in without your password

<Steps>
  <Step title="Choose Get One-Time Code">
    When asked for your password, choose **Get One-Time Code**.
  </Step>

  <Step title="Check your email">
    Find the email with the subject **Time Sensitive: Your One-Time HBO Max Code**. Check **Promotions**, **Junk**, and **Spam** too.
  </Step>

  <Step title="Enter the 6-digit code">
    Type the code from your email. If prompted, add or update your password.
  </Step>

  <Step title="Choose who's watching">
    Pick a profile and start streaming.
  </Step>
</Steps>

## Other causes

<AccordionGroup>
  <Accordion title="You're using the wrong email">
    If you have more than one email, try the other one. If your account email has a typo or you no longer have access to it, contact HBO Max support.
  </Accordion>

  <Accordion title="You subscribed through Apple">
    On the Apple TV where you subscribed, open HBO Max, choose **Sign In**, then **Use Email Address** and **Restore Purchase**.
  </Accordion>

  <Accordion title="You get HBO Max through a provider">
    Sign in by connecting your provider instead. See [Connect your provider](/sign-in/connect-provider).
  </Accordion>

  <Accordion title="Your subscription has ended">
    A **Welcome back** message means your account has no active subscription. Renew it on HBOMax.com or through the store or provider you used.
  </Accordion>

  <Accordion title="The app is stuck">
    Update the HBO Max app, restart your TV device, and try again.
  </Accordion>
</AccordionGroup>

## If that didn't work

Contact HBO Max through the official [HBO Max Help Center](https://help.hbomax.com). Include your account email, your TV device, and a screenshot or the exact text of any error.

## Related articles

* [TV code not working](/troubleshooting/tv-code-not-working)
* [Common HBO Max sign-in error messages](/troubleshooting/error-messages)
* [Sign in with your email and a one-time code](/sign-in/email-and-one-time-code)


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