> ## Documentation Index
> Fetch the complete documentation index at: https://hbomax-helpcenter.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# HBO Max TV Code Not Working? How to Fix the 6-Digit Code

> Fix an HBO Max TV activation code that won't work at hbomax.com/tvsignin: get a fresh code, use a private browser window, or switch browsers.

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  >
    <span>Get Started Here</span>
    <span style="font-size:22px; line-height:1;">→</span>
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</div>

If your 6-digit HBO Max TV code isn't working, the most common cause is an expired code or a browser problem. Get a new code on your TV, then enter it in a private or incognito browser window.

## Quick fixes

<Steps>
  <Step title="Get a fresh code">
    On your TV, go back and choose **Sign In** again. Use the new code right away.
  </Step>

  <Step title="Use a private or incognito window">
    Open a private or incognito window in your browser and go to **hbomax.com/tvsignin** (or **HBOMax.com/signin**).
  </Step>

  <Step title="Enter the code carefully">
    Type all 6 characters exactly as they appear on your TV.
  </Step>
</Steps>

## Other causes

<AccordionGroup>
  <Accordion title="Your browser isn't supported">
    Use the latest version of Chrome, Firefox, Microsoft Edge, or Safari. Clearing your browser cache can also help.
  </Accordion>

  <Accordion title="You're on a fake or lookalike website">
    Make sure the address bar shows **hbomax.com**. Third-party "activation" sites can't sign you in and may try to collect your details or payment.
  </Accordion>

  <Accordion title="The TV app is out of date">
    Update the HBO Max app from your TV's app store, restart your TV device, and try again.
  </Accordion>

  <Accordion title="The code keeps failing">
    Sign in another way. Choose **Use Email Address** or **Use Mobile Number** on the TV sign-in screen. See [Sign in with your email and a one-time code](/sign-in/email-and-one-time-code).
  </Accordion>
</AccordionGroup>

## If that didn't work

Contact HBO Max through the official [HBO Max Help Center](https://help.hbomax.com). Include your TV device model, your account email, and any error message you see.

## Related articles

* [Sign in with a 6-digit code](/getting-started/sign-in-with-code)
* [Sign in with a QR code](/getting-started/sign-in-with-qr-code)
* [Can't sign in to HBO Max on your TV](/troubleshooting/cant-sign-in)


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